Poznań, Poland

Customer Experience Management

Language: Polish Studies in Polish
Subject area: economy and administration
University website: www.merito.pl/english/poznan
Customer
In sales, commerce and economics, a customer (sometimes known as a client, buyer, or purchaser) is the recipient of a good, service, product or an idea - obtained from a seller, vendor, or supplier via a financial transaction or exchange for money or some other valuable consideration.
Experience
Experience is the knowledge or mastery of an event or subject gained through involvement in or exposure to it. Terms in philosophy such as "empirical knowledge" or "a posteriori knowledge" are used to refer to knowledge based on experience. A person with considerable experience in a specific field can gain a reputation as an expert. The concept of experience generally refers to know-how or procedural knowledge, rather than propositional knowledge: on-the-job training rather than book-learning.
Management
Management (or managing) is the administration of an organization, whether it is a business, a not-for-profit organization, or government body. Management includes the activities of setting the strategy of an organization and coordinating the efforts of its employees (or of volunteers) to accomplish its objectives through the application of available resources, such as financial, natural, technological, and human resources. The term "management" may also refer to those people who manage an organization.
Management
Management of many is the same as management of few. It is a matter of organization.
Sun Tzu (c. 6th century BC) The Art of War
Experience
Experience is a dim lamp, which only lights the one who bears it.
Louis-Ferdinand Céline, interview in Writers at Work, Third Series, ed. George Plimpton (1967).
Experience
Experience is no more transferable in morals than in art.
James Anthony Froude, Short Studies on Great Subjects, Education.

Contact:

Powstańców Wielkopolskich 5
61-895 Poznań
tel. 61 655 33 33

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